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Modern Communication: How Our Local 211 Has Responded

Jun 28, 2022 | Blog

The United Way of Broome County’s 211 Susquehanna River Region Information and Referral Contact Center is a lifeline for the community.

211 Susquehanna River Region is an accredited service that was designed as a one-stop-shop for individuals in Broome, Chenango, Delaware, Otsego & Tioga Counties to seek information. And during disasters, 211 becomes a central hub, providing information on how to give and get help.

211 Susquehanna River Region is a confidential, free, available 24 hours a day, 365 days a year resource, serving  Broome, Chenango, Delaware, Otsego, and Tioga Counties since 2011.


By texting your Zip Code to 898211, individuals will be immediately connected to an Information & Referral Specialist that can assist with a variety of needs, including:

  • Housing
  • Utilities
  • Food
  • Elder Services
  • and other critical needs

The 211 Susquehanna River Region text-line also offers immediate help for individuals who are dealing with:

  • Mental Health Issues
  • Drug Addiction
  • Family Violence

Or any situation that overwhelms their ability to cope

Texting is available Monday – Friday from 9 am to 4 pm. The service is available in English. 898211 is not a substitute for 9-1-1 (emergency services), 4-1-1 (telephone directory assistance), or other specialized hotlines or automated recordings.

The text message feature is one more way United Way of Broome County and 211 Susquehanna River Region is engaging the community and responding to rapidly growing needs. Oftentimes, residents find it difficult to place a call or access a system online, so sending a text message allows communication in another way. 211 has always been a one-stop resource for obtaining information and referrals to thousands of state and local health and human service programs. Now, accessing help is faster and easier than ever.

For more information, call 211 or visit www.helpme211.org.

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