In a crisis, in a disaster, and even in a pandemic, the 211 Susquehanna River Region is here to help every person in our community. From finding food, housing and mental health services to connecting to other essential services, 211 is there. 211 Susquehanna River Region is part of the national 211 network, united to help as many people as possible.
In fact, 211 is a critical part of United Way’s fight for the health, education, and financial stability of every person in every community.
Here’s why you should use this vital service and let others know about it, too
1. 211 provides connections to many kinds of resources and services, including:
- Food assistance
- Assistance finding shelter
- Childcare and family services
- Crisis and emergency counseling for mental health concerns, domestic violence, and sexual assault
- Healthcare and insurance assistance
- Utilities payment assistance
- Information on unemployment and job training services
- Veteran service
2. The 211 specialists are amazing listeners!
211 does more than “patch people through” to agencies. Instead, when someone has a crisis they can reach a real person, a caring expert who offers comfort, hope, and solutions – from the first hello to the final connection to help.
3. 211 is simple and convenient to use.
The service is free, confidential, and accessible 24/7/365. It’s also available in more than 180 languages.
4. There’s more than one way to use 211.
You can dial “2-1-1” on your phone and speak to a trained 211 specialist. You can browse local resources online at helpme211.org. Or text your zipcode to 898211
5. 211 tackles problems at the roots.
In fact, 211 specialists are trained to identify and address the underlying root causes of a client’s problem – and connect them with a wide range of available resources that meet all their underlying needs, not just the one that prompted the call, text, or email.
6. 211 helps thousands
of our friends and neighbors each year, and millions of Americans each year, many of them just like you. In fact, in 2021, the 211 network:
- Answered more than 19.7 million phone calls
- Responded to more than 1.4 million texts, web chats and emails
- Made more than 23 million total connections to help
7. 211 is available to help anyone.
Anyone. No matter their situation, their income level, or their gender, age, race, religion, or sexual orientation.
8. 211 responds to new needs with innovative services.
From mobile food pantry reservations to free tax prep assistance, 211 Susquehanna River Region has the pulse on the community and is ready to respond.
Learn more and get help by visiting helpme211.org. Share this information with as many people as possible so everyone knows where to turn for help.