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211: We Answer the Call

Oct 15, 2019 | Blog

Every year, millions of people across North America contact 211 for assistance. Ensuring every person has access to this critical resource exemplifies United Way’s fight for the health, education and financial stability of every person in every community. By connecting people in need with the best resources available to them, 211 helps make the social services ecosystem more efficient and effective so resources can go further.

Crisis doesn’t adhere to a convenient schedule. That’s why our 211 information and referral helpline is open 24 hours a day, seven days a week, 365 days a year to help people in need access local resources like food, shelter, utility assistance and more.

211 Susquehanna River Region, a comprehensive source of human and social services information, has a team of compassionate, highly trained specialists that are available 24/7 to help you access the best local resources and services to address any need. Whether an individual prefers to call or text, our highly trained specialists are standing by.

211 Susquehanna River Region serves Broome, Chenango, Delaware, Otsego, and Tioga Counties and specialists can connect you with a wide range of resources and services. Contact us today to get expert, caring help with:

  • Food Assistance
  • Shelter
  • Healthcare
  • Utilities Payment Assistance
  • Employment Services
  • Veteran Services
  • Childcare
  • Domestic Violence
  • Financial Counseling
  • Career Training
  • Legal Assistance
  • Crisis & Emergency counseling
  • Disaster Assistance
  • and more.


From January through July of this year alone, the 211 Susquehanna River Region specialists received over 25,128 calls and contacts with 101,512 minutes of caller contact. These outstanding numbers led to 26,162 referrals for resources and services in the community. Our highly skilled specialists help thousands of people each year to connect them to vital resources in the community.

If you or anyone you know needs help or assistance, dial 2-1-1 or 1-800-901-2180 for vital community information and referral services. Looking for an easy, convenient way to reach a specialist? By texting your zip code to 898211, individuals will be immediately connected to a specialist that can assist with whatever your needs may be. Texting is available Monday – Friday from 9 am to 4 pm with the service available in English.

211 Susquehanna River Region will connect you and your loved ones to the appropriate resources for your needs. No matter the situation, we are here for you.

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