Database Curator/Community Resource Specialist

Database Curator/Community Resource Specialist

Reports To

2-1-1 Susquehanna River Region Director

Category

Non-Exempt

For consideration

Please send cover letter and resume to:
United Way of Broome County, Inc.
Attn: Finance
PO Box 550
Binghamton, NY 13902

Email

[email protected]

POSITION SUMMARY STATEMENT

The primary responsibility of this position is that of the database curator, maintaining the 2-1-1 Susquehanna River Region Contact Center’s database. This position will also serve as a backup Community Resource Specialist responding to inquires.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Database Curator Responsibilities
Duties include, but are not limited to:

  • Maintain and protect the confidentiality of all client information, ensuring the individual’s right to privacy, in accordance with United Way of Broome County and Alliance of Information & Referral Systems (AIRS)  policies
  • Maintain a current human services database covering the counties served by the 2-1-1 Susquehanna River Region, including reviewing and entering data from participating agencies consistent with taxonomy, AIRS standards, style guide, and terminology
  • Continually revise and update the database information, at least one time annually
  • Publish topic-specific or target-group-specific directories, as needed, by each county served by the 2-1-1 Susquehanna River Region
  • Maintain and comply with the AIRS database taxonomy, style guides, terminology, and updates or changes to the taxonomy
  • Seek and maintain the Database Curator Certification and AIRS certifications within three years of hire date
  • Perform other duties as assigned

Community Resource Specialist Responsibilities
Duties include, but are not limited to:

  • Serve as a front-line representative to the public, processing incoming calls ranging from simple requests to immediate emergency needs or crises
  • Deliver quality, professional, accurate information and referral services to inquirers
  • Respond to each caller with respect and compassion, regardless of economic status, race, age, sexual orientation or social group
  • Accurately record individual caller transaction details for each contact, including AIRS taxonomy-based issues, needs assessment, agency/program/service referrals, and any unmet needs for community service assessment
  • Report any database updates and/or changes to the 2-1-1 Susquehanna River Region Director and staff
  • Seek and maintain Community Resource Specialist (CRS) Certification through AIRS, with required professional training and education programs 
  • Work and communicate effectively with all members of United Way of Broome County  and the 2-1-1 Susquehanna River Region staff
  • Perform other duties as assigned

Qualifications and Professional Requirements: (Abilities/Skills: i.e., ability to empathize, initiative, self-confidence, customer focus, drive to achieve, teamwork, leadership, etc.)

  • Associate’s degree with minimum of two years related experience in health and human services, information and referral, library services, computer sciences, research, or related field
  • Excellent computer skills with demonstrated track record of successful database management, and proficiency in Microsoft Office, specifically Microsoft Word, Publisher, PowerPoint, and Outlook
  • Ability to multi-task and organize
  • Effective communication, both verbal and written
  • Good judgment and the ability to communicate with tact and discretion
  • Self-directed and able to work independently and within a team
  • Ability to perform under high pressure and emotional situations
  • Skilled in the use of technology to record and disseminate information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Occasional walking or standing is required.
  • The hands are regularly used to write, type, key and handle or feel small controls and objects.
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